Refund Policy

This Refund Policy applies to paid branded fixture planning engagements with Storage Cloudcore Trade Marketing, including fixture blueprints, category reset mapping, secondary display structure planning, and fixture rollout workshops. It does not cover physical product retail, shipping, or fixture fabrication manufacturing, which we do not sell as finished goods on this site.

Eligibility

Refunds are available when we cancel an engagement for reasons within our control, when a prepaid workshop or planning wave is cancelled by you within the timelines below, or when we fail to deliver the core deliverables described in the signed scope after a reasonable cure period.

Timeframe to request a refund

Send refund requests to hello@storage-cloudcore.digital within 14 days of the issue arising, or within 7 days of receiving the final deliverable if you believe agreed outputs are materially incomplete. Include your company name, invoice reference, and a short description of the concern.

Full and partial refunds

• Full refund: if we cancel before measurement or workshop delivery begins, or if a prepaid booking is cancelled by you at least 10 business days before the scheduled start and no preparation fees were incurred beyond ordinary scoping.
• Partial refund: if cancellation occurs closer to the start date, or after briefing and door-list preparation have begun. We retain a reasonable portion covering planner scheduling, travel booking holds, and materials already prepared.

Non-refundable items

• Completed door measurements, fixture blueprints, and reports already delivered.
• Work already started on reset maps or structure drawings for doors in scope.
• Third-party costs committed with your approval (for example, printed layout sets or special store access fees).
• Deposits clearly labeled non-refundable in the engagement scope when used to reserve peak festive planning capacity.

Cancellation and rescheduling

You may reschedule a workshop or measurement wave once at no charge if you give at least 5 business days’ notice and alternative dates are available. Later changes may incur a rescheduling fee. Missed workshop attendance without notice (no-show) is charged in full for that session.

Deposits

Some multi-week planning engagements require a deposit to hold planner capacity. Deposits are applied to the final invoice. Unused deposit balances follow the full or partial refund rules above.

Work already started and purchased materials

If measurement or drafting has begun, fees for completed doors remain payable. If we purchased approved materials for a workshop or planning kit, those costs are deductible from any refund.

Refund process and timing

Approved refunds are processed within 14 business days of written approval. Refunds are issued via the original payment method when possible, or by bank transfer to a Thai account you nominate for invoice reconciliation.

Exceptions

Force majeure events that prevent store access may lead to rescheduling first. If rescheduling is impossible within 30 days, unused prepaid fees for undelivered portions are refunded.

Contact for refund requests

Storage Cloudcore Trade Marketing · 19th Floor Sathon Nuea Rd., Silom, Bangrak, Bangkok, 10500, Thailand · +66 0-2233-3973 · hello@storage-cloudcore.digital